Frequently Asked Questions

Is this website secure?

We take security very seriously. All payments are processed by Stripe, Inc., which provides full fraud prevention facilities. We do not hold or process credit card data.

As a consumer, how am I protected?

One&Only is a proud member of The Property Omsbudsman scheme, approved by the Office of Fair Trading. We adhere to a strict code of practise and go above and beyond normal legal consumer protections.

Why am I only limited to 5 high-scoring properties on my free trial?

Members on a free trial are limited to five high scoring properties that are valued at a 10 to give you a trial experience of our premium service.

Can I cancel my membership?

You can cancel your membership at any time.

Do you have a help desk?

Our help desk is staffed by property experts and is always available to our members. Please click here to contact us and we'd be happy to help you address any issues so you get the most out of your membership.